Return & Exchange Policy for Hugging History® Books & Toys

Last Updated: November 23, 2025

America’s Great Stories, Inc. / Hugging History® wants you to be completely satisfied with your purchase. This policy explains how returns and exchanges work for our books and toys.

Time Frame for Returns

Items must be returned within 14 days of delivery. Returns received after 14 days may not be accepted.

How to Return or Exchange an Item

To initiate a return or exchange:
  1. Contact us first at customercare@hugginghistory.org with:
  • Your order number
  • Email address used to place the order
  • Phone number
  • Reason for the return or exchange
  • Photos (if item is defective or damaged)
  1. Wait for approval – We will do our utmost to respond within 5 business days to approve your return or request additional information.
  2. Ship the item to:
    America’s Great Stories, Inc. c/o 6809 Northridge Road Lincoln, NE 68516
Important shipping notes:
  • Items must be in new, unused condition with original packaging
  • Customers are responsible for return shipping costs (except for defective or damaged items)
  • We do not provide prepaid return labels at this time
  • Please use a trackable shipping method and keep your tracking information
  • We cannot issue refunds for items lost during return transit

Return & Exchange Fees

Non-defective exchanges: $8 handling fee per item
Defective or damaged items: No fees. We will cover return shipping costs and send a replacement at no charge for items that are defective or damaged.

Refunds

Processing time: We aim to process refunds within 5–7 business days after we receive and inspect your return.
Refund method: Refunds are issued to the original payment method used for purchase.

Refund amount:
  • Purchase price minus any applicable handling fees
  • Original shipping costs are non-refundable (except for defective or damaged items)

Non-Returnable Items

We cannot accept returns for:

  • Items that show signs of use, damage, or alteration
  • Items without original packaging
  • Items purchased from another retailer (please contact the original seller)

Defective or Damaged Items

If your item arrives defective or damaged:

  1. Contact us immediately at customercare@hugginghistory.org
  2. Include photos of the defect or damage
  3. Provide your order number and description of the issue so we can:
    1. Send a replacement at no charge, OR
    2. Issue a full refund including original shipping costs

    Items Damaged in Transit

    If your package arrives visibly damaged:

    • Take photos of the box and contents before opening
    • Contact us within 48 hours at customercare@hugginghistory.org
    • We will work with you to resolve the issue promptly

    Exchanges

    If you’d like to exchange an item for a different product:

    1. Follow the return process above
    2. Indicate which product you’d like to receive instead
    3. Pay any price difference (if applicable) plus $8 handling fee per item

    Questions?

    If you have questions about returns, exchanges, or your order, please contact us:
    Email: customercare@hugginghistory.org
    We’re a small, servant-hearted ministry and appreciate your patience as we work to serve you well.

    HUGGING HISTORY® is a registered service mark of America’s Great Stories, Inc., a 501(c)(3) nonprofit organization.